11 Crickex FAQ — Answers to All Your Questions

Signing up with 11 Crickex is quick and easy. Visit the website and click the "Register" button. Enter your mobile number or email address, set a password, and add a referral code if you have one. Verify your account using the OTP sent to your mobile and you're done. The entire process takes no more than 2 minutes.

You must be at least 18 years old to open an account at 11 Crickex. We follow a strict responsible gambling policy and registration by minors is prohibited. During KYC verification, you may be required to submit a valid NID or passport as proof of age.

No. 11 Crickex only allows one account per person. Creating multiple accounts will result in all accounts being suspended and balances may be forfeited. Only one account per device or IP address is permitted.

KYC (Know Your Customer) is the process of verifying your identity. You'll need to upload a photo of your NID, passport, or driving licence along with a selfie. Completing KYC is mandatory before making a withdrawal. It keeps your account secure and helps prevent fraud. Verification is typically completed within 24–48 hours.

On the login page, click the "Forgot Password?" link. Enter your registered email address or mobile number. A reset link or OTP will be sent to you. Use it to set a new password within 30 minutes. If you run into any issues, contact us at support@11crickex.ws.

Account suspensions are typically caused by incomplete KYC, multiple accounts, or suspicious activity. Email support@11crickex.ws with your username and a description of the issue. Our team will get back to you within 24 hours with a resolution.

11 Crickex supports all of Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency (USDT, BTC). Deposits and withdrawals are straightforward with any of these options.

The minimum deposit on 11 Crickex is just ৳300, available via bKash and Nagad. For bank transfers, the minimum is ৳1,000. Cryptocurrency deposits require a minimum of 5 USDT.

bKash and Nagad withdrawals are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Having a completed KYC verification speeds up the process. During peak hours, there may be slight delays.

The minimum withdrawal amount on 11 Crickex is ৳500. KYC verification is mandatory before your first withdrawal. Winnings derived from bonuses require wagering requirements to be met before they can be withdrawn.

11 Crickex generally does not charge fees for deposits. Withdrawals are also typically fee-free, though your payment provider's own transaction charges may apply. Cryptocurrency withdrawals are subject to network fees.

First, wait 15–30 minutes. If the issue persists, email support@11crickex.ws with your transaction ID or reference number. Our finance team will investigate and resolve the matter within 24 hours.

New registrants receive a 100% welcome bonus on their first deposit — deposit ৳1,000 and get ৳1,000 in bonus funds, giving you ৳2,000 to play with. The bonus is credited to your account automatically and can be withdrawn once wagering requirements are met.

A wagering requirement is a condition that requires you to place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement means you must wager ৳10,000 if you received a ৳1,000 bonus. You can fulfil this requirement by placing bets on Sports Betting or casino games.

11 Crickex offers a weekly cashback promotion. A set percentage of your total net losses for the week (typically 5%–10%) is returned as cashback. It is credited to your account every Monday. Visit the promotions page for full terms and conditions.

Share your unique referral code with friends. When a friend registers using your code and makes their first deposit, you'll receive a referral bonus. You may also earn a commission from every bet your referred friend places.

Live betting lets you place bets at real-time odds on matches already in progress. Odds shift with every ball and moment of play. Log in, go to the Live Betting section, select your match and market, and enter your stake. In-play betting is far more exciting because you can make decisions as you watch the match unfold.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can partially or fully close your bet before the match ends. The cash out value depends on the current state of the match.

If a match is cancelled due to rain or any other reason, all bets are declared void and stakes are fully refunded. In a multi-leg parlay, if one leg is voided, that leg is removed and the remaining legs are settled as usual.

Maximum bet limits depend on the market, match, and your account tier. Standard markets can have limits up to ৳50,000. VIP accounts enjoy higher limits. The maximum limit for each market is displayed alongside it.

The 11 Crickex jackpot is a progressive prize that can be triggered at any moment while playing select slots or casino games. The more you play, the better your chances of winning. Jackpot prizes can reach into the lakhs. To find out more, Jackpot Page View.

After logging in, go to "Account Settings" → "Security". Enable the "Two-Factor Authentication" option. You can set up 2FA via SMS or the Google Authenticator app. Once activated, you'll need to enter an OTP code at every login, keeping your account significantly more secure.

Change your password immediately and log out of all devices. Send an urgent email to support@11crickex.ws. Our security team will temporarily lock your account and launch an investigation. Never share your password or OTP with anyone.

Yes. 11 Crickex uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. For more details, please see our Privacy Policy Read.

11 Crickex supports responsible gambling. You can set daily or weekly deposit limits and betting limits directly in your account settings. To self-exclude (temporarily close your account for a set period), contact support. For more information, visit our Responsible Gaming View page.

There are three ways to reach us: 1) Live Chat — click the chat icon at the bottom right of the website; 2) Email — support@11crickex.ws; 3) FAQ page — find answers on your own. Live chat responses typically arrive within 2–5 minutes.

11 Crickex customer support is available 24/7, every day of the week. Assistance is offered in both Bengali and English. During major cricket matches, additional agents are on duty to ensure you get help quickly.

Start by reaching out via live chat or email. If your issue remains unresolved, send a detailed complaint to support@11crickex.ws. We aim to provide a formal response within 48 hours. Please keep your complaint reference number for your records.